During lockdown, people are forced to work from home. Works made it possible through online connections and communication.
A trending topic in Australia amid lockdown of several areas is the cyber attack which downs Telstra network.
According to one of the Telstra users, Paul Rebec to the telecom:
Can you send people texts making them aware of faults. It sucks to have spent the last 30 minutes troubleshooting only to find the problem is on your end.
“Rubbish customer service” he added.
Telstra is considered as the largest mobile network and largest telecommunications company by market share in Australia. It provides users with mobile phones, internet plans and packages, home phones and etc.
Actions from Telstra
Telstra is already aware about the issue and reached out to its users.
On Telstra’s twitter feed, the company already posted a thread, an apology and updates about the issue:
Our team us looking into an issue impacting some home internet connections including nbn. We’ll keep you posted as we get on top of it. Sorry to mess with your Sunday plans.
Updates: We’ve identified the issue and working on it. Some of our Domain Name Servers (DNS) used to route your traffic online are experiencing a cyber attack, also known as a Denial of Service (DoS). Your info isn’t at risk. We’re doing all we can to get you back online.
Update: We’re blocking the malicious traffic attacking some of our services. We are confident we have blocked all of this malicious traffic and are working to get you back up and running again. Thanks for sticking with us.
To keep you on track of their updates, you can follow them and check it here : Telstra
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Jeffry Jeve , News Fior Author, is a dedicated Freelance Writer and a Blogger who stays organized as much as possible. He became a writer in Modern Writers PH and a Managing-Editor-in-Chief in a school publication named “The Lightseekers”.